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Deliveries

Delivery and Pick up Procedures

What is your delivery procedure?

Delivery is an extra paid service.  Current minimum delivery fee is $120 round trip.  While some of our rental items are DELIVERY ONLY items, we do offer a number of items that are will call items.  These items can be picked up by the customer at no extra cost.

Our standard delivery and pickup service is offered Monday – Friday (except Tuesdays and Wednesdays) between 9:00 am and 5:00 pm (at SRC’s discretion). For Saturday and Sunday 9:00am and 3:00pm (at SRC’s discretion). Delivery charges are based on a combination of distance and total cost of the rentals as well as the time specific window for our arrival or pickup – please call us for a specific delivery quote for your location.

Delivery and Equipment Handling Information:

  • Timed Delivery Fee: If you require delivery within a specific time frame, an additional fee for “timed delivery” will apply.

  • Standard Delivery Service includes:

    • Delivery of rental equipment to a nearby ground level site (tailgate drop-off) outside the rear of our truck.
    • Neat stacking of all items in one convenient, secure location.

  • Additional Delivery Charges will for:

    • Deliveries involving stairs, elevators, or pathways with large obstacles.
    • Excessive distance from our truck to the drop-off location.
    • Rate: $75.00 per hour per delivery personnel, at the discretion of the delivery driver.

  • Pre-arranged Extended Deliveries: Deliveries with excessive distances must be scheduled in advance, not at the time of delivery.

  • Equipment Responsibility:

    • The customer is responsible for the equipment from the time of delivery until the time of return.
    • Ensure equipment is secure and protected from the weather when not in use.

  • Preparation for Pick-Up:

  • Prior to pick-up, please ensure:

    • All china, glassware, and food service equipment are scraped clean of food and drinks, and returned to their proper racks or containers.
    • Tables and chairs are stacked and assembled in the area where they were delivered.
    • Chairs that come in bags are placed back on the chairs before pick-up.
    • All items are assembled in a single, secure location for pick-up.

  • Additional Fees: Items not meeting the conditions for pick-up are subject to additional fees.

Do I have to be there when equipment is dropped off to the site and picked up?

We do ask that someone be on site at time of delivery to sign for the order. You do not have to be there for the pick up, so long as we can access our equipment, everything is broken down, and in the same spot where equipment was dropped off.

Can we get a delivery or pick up before or after hours?

Yes. Deliveries and pickups can be scheduled outside of our regular business hours or on Wednesdays for an additional fee. We understand that some locations have specific timing requirements and we will do our best to accommodate you for your event.  The pricing for this service is based on the time, location and size of your order.

Will you set up my items?

We do not offer set up or tear-down of rental equipment at this time. Our delivery service consists of delivering your rental equipment to a nearby ground level site, outside the rear of our truck. We ask that you have everything broken down in a similar fashion and in the same area we dropped the equipment off at scheduled pick time.