Delivery and Pick up Procedures

“Friendly and accommodating staff. We were planning our wedding from out of the area and SRC staff was so helpful and took changes to our item orders gladly. They dropped off and picked up timely and even offered some additional time for us to clean up after event. I would highly recommend this business to locals or out of town event planners!” –Valerie L., Chico, CA

What is your delivery procedure?

Delivery is an extra PAID SERVICE.  Current minimum delivery fee is $120 round trip.  While some of our rental items are DELIVERY ONLY items, we do offer a number of items that are WILL CALL items.  These items can be picked up by the customer at no extra cost.

Our standard delivery and pickup service is offered Monday – Friday (except Tuesdays and Wednesdays) between 9:00 am and 5:00 pm (at SRC’s discretion). For Saturday and Sunday 9:00am and 3:00pm (at SRC’s discretion). Delivery charges are based on a combination of distance and total cost of the rentals as well as the time specific window for our arrival or pickup – please call us for a specific delivery quote for your location.

If you require delivery within a specific time frame, an additional “timed delivery” fee will apply. Our delivery service consists of delivering your rental equipment to a nearby ground level site (tailgate drop off), outside the rear of our truck. Our personnel will neatly stack ALL ITEMS IN ONE CONVENIENT, SECURE LOCATION. Any deliveries involving stairs, elevators, or pathways with large obstacles that could prevent easy access to the drop-off locations, or excessive distances from our truck will be billed at the rate of $75.00 an hour per man, at the discretion of the delivery driver. Deliveries with excessive distances can be arranged, but need to be scheduled in advance – not at the time of delivery. Remember, responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secure and protected from the weather when not in use. Prior to pick-up, all china, glassware and food service equipment must be scraped clean of all food and drinks emptied and returned to their proper racks or containers. Tables and chairs must be stacked and assembled in the area where they were delivered, ready for pick-up. If you rent chairs that come in bags, they need to be back on the chairs before pick-up. All items must be assembled in a single, secure location. Items not meeting these conditions are subject to additional fees.

Do I have to be there when equipment is dropped off to the site and picked up?

We do ask that someone be on site at time of delivery to sign for the order. You do not have to be there for the pick up, so long as we can access our equipment, everything is broken down, and in the same spot where equipment was dropped off.

Can we get a delivery or pick up before or after hours?

Yes. Deliveries and pickups can be scheduled outside of our regular business hours or on Wednesdays for an additional fee. We understand that some locations have specific timing requirements and we will do our best to accommodate you for your event.  The pricing for this service is based on the time, location and size of your order.

Will you set up my items?

We do not offer set up or tear-down of rental equipment at this time. Our delivery service consists of delivering your rental equipment to a nearby ground level site, outside the rear of our truck. We ask that you have everything broken down in a similar fashion and in the same area we dropped the equipment off at scheduled pick time.