FAQs

Rental items can be picked up the day before your event for no extra cost and returned the day after the event for a one day charge. If delivery service is requested, ideally we like to deliver the day before the event and we pick up the day after the event during normal business hours.

The best answer is as far in advance as possible. We have large quantities of rental equipment items but there are times during the year that we sell out of certain items, and because of this it is always easier to reduce your order than add on.We will make every effort to provide the items requested at the time of the order. In some cases, we will need to make alternative suggestions when inventory is not available.

Yes, all final changes can be made seven days prior to your date of pickup or delivery. We will make every effort to accommodate any last-minute additions or changes, based on availability.

A 50% NON-REFUNDABLE deposit is required to reserve inventory for your event and the balance of the contract is due three (3) days before installation/will call/delivery.  No part of the 50% Deposit is ever refundable.

A credit card number is required to create a reservation and hold any order unless Customer has established a charge account.  A 50% non-refundable deposit is required at the time of reservation. The balance is due three (3) days prior to the delivery or will call date.  A 50% cancellation charge will apply to any rental items cancelled less than ten (10) days before delivery or pickup.  A 100% cancellation charge will apply to items cancelled less than three (3) days before delivery or pickup.  No credit will be issued for mutually agreed upon customer items or event-driven purchases; these items are subject to payment in full at time of reservation for all clients and are non-refundable.  No credit will be given for unused items.  Unless the order has been confirmed and reserved, all prices and availability are subject to change.

All of our delivery details and policies are outlined on our Deliveries page.

Some of the items we carry are in limited quantities. Our online quote system is made to reflect these quantities.

Yes. Deliveries and pickups can be scheduled outside of our regular business hours or on Wednesdays for an additional fee. We understand that some locations have specific timing requirements and we will do our best to accommodate you for your event.  The pricing for this service is based on the time, location and size of your order.

We do not offer set up and tear-down of rental equipment at this time. Our delivery service consists of delivering your rental equipment to a nearby ground level site, outside the rear of our truck. We ask that you have everything broken down in a similar fashion and in the same area we dropped the equipment off at scheduled pick time.

We count all rental items on site or when they are returned to our warehouse. We charge replacement cost for any missing items upon completion of check-in. If any items are later found and returned, we will gladly issue a refund.

We just ask that you return items in a similar condition as we gave them to you. In general, we ask only that you please return china, glasses, flatware, and cooking equipment scraped, free of food and trash. We wash all equipment in our commercial dishwashers upon return. Barbecues must be cool and empty of briquettes. We charge an additional cleaning fee for barbecues.

Please use care and common sense when renting our equipment. Carefully read all policies attached to your rental contract. Items returned that do not meet the following requirements will be charged a cleaning fee as explained below. The credit card on file will be charged accordingly for any damaged or missing items and necessary cleaning fees.

TABLES: Remove tape used to secure covers and decoration to tables. Do not use staples, tacks or nails on tables.

CHAIRS: Wipe off any obvious dirt, mud, grass and any foreign material.

CHINA, GLASSWARE & FLATWARE: Scrap off all food products, trash and return to the proper racks or containers provided.

ARCHES: Do not use staples, tacks or nails. Use tape, wire, pipe cleaners or string to secure decorations and remove before return.

CHAMPAGNE FOUNTAINS: Empty liquid and run warm water through the system. Use only clear liquids in the champagne fountain. DO NOT use any mix containing PULP.

PUNCH BOWLS, BEVERAGE CONTAINERS & COFFEE MAKERS: Empty liquid and coffee grounds.

CHAFERS, TRAYS & SERVING BOWLS: Remove food.

Depending on the size of your order, we do allow customer pick up. If you are picking up your order you will need to make sure you have the proper vehicle to accommodate the rental items and straps to secure loads. We allow you to pick up rentals the day before your event and ask them to be returned the day after your event. We do set up specific times for when you can pick up and return large orders so we can have enough staff to process your order in a timely manner. There are specific items that require delivery and cannot be picked up, and your sales person will inform you of that when you call to place your reservation.

Please bring your own tarps and straps to secure loads. We will help load orders into vehicles but it is the customers responsibility to secure their load with proper straps before they leave rental site. We do not provide tarps for inclement weather. We do require that our equipment stays dry during entire rental period including transportation to and from our location. We also recommend having tarps for your event even if we deliver. Wine barrels, wood tables, arbors, chairs and more items must be covered in the case of rain please be prepared.

LATE CHARGES: Rentals are due by 12PM (Noon) on the due date –  which is written on the rental contract in the top right corner, unless prior arrangements are made. Late charges for rentals not returned on time are effective the day following the due date and are one-half the rental price for each date late.

Currently, all of our prices are listed here on our website on the Rentals page.

We do not rent tanks at this time. We do offer a service of blowing up balloons whether they are ones you brought in or purchased at our store. We recommend that you schedule your balloon order in advance, that way we can have them ready at a certain time for you. It is always best for quality and flotation to have your balloons blown up the day of your event.

We do not rent linens at this time.  We do have disposable plastic and paper table covers in our store at 691 Maltman Drive in Grass Valley.  If you need actual linens for your event there is one place in Nevada County that does it and they are called Nevada County Linen and Laundry 530-265-3413

Monday, Thursday, Friday – 9am-5pm
Tuesday & Wednesday – CLOSED
Saturday, Sunday – 9am-3pm

Our Holiday hours vary.  Please check this website for updates closer to holidays.