Will Call

Will Call Procedures

Can I pick up my order?

Depending on the size of your order, we do allow customer pick up. If you are picking up your order you will need to make sure you have the proper vehicle to accommodate the rental items and straps to secure loads. We allow you to pick up rentals the day before your event and ask them to be returned the day after your event. We do set up specific times for when you can pick up and return large orders so we can have enough staff to process your order in a timely manner. There are specific items that require delivery and cannot be picked up, and your sales person will inform you of that when you call to place your reservation.

Do you provide straps and tarps?

Please bring your own tarps and straps to secure loads. We will help load orders into vehicles but it is the customers responsibility to secure their load with proper straps before they leave rental site. We do not provide tarps for inclement weather. We do require that our equipment stays dry during entire rental period including transportation to and from our location. We also recommend having tarps for your event even if we deliver. Wine barrels, wood tables, arbors, chairs and more items must be covered in the case of rain please be prepared.

“Friendly and accommodating staff. We were planning our wedding from out of the area and SRC staff was so helpful and took changes to our item orders gladly. They dropped off and picked up timely and even offered some additional time for us to clean up after event. I would highly recommend this business to locals or out of town event planners!” – Valerie L., Chico, CA